FAQ's


Who are you?

I'm a 43-year-old artist living and working in Essex.
My main specialisms are academic/abstract mixed paintings, academic drawings and digital art.
Since graduating from Brighton School of Art in 2000, I've had several shows of my work.

How do I pay?

At checkout

Am I able to return goods to you for any reason?

We absolutely do accept returns but for more information, head over to the Refund Policy page on the website.

Can you tell me about the difference in shipping times, please?

I'll go one better, we a dedicated page where you can find all the information you need on our shipping times, the companies we use, etc. Check out the menu item on the left.


What can I look forward to reading in the newsletter?

We like to stay up to date with new products. This means we remain competitive and pass on that value to you, the customer. Our monthly product reviews aim to give you all the information you need to make better purchases.


The Pet Store Hero monthly newsletter will contain

  • Discount codes
  • New products
  • Product reviews
  • What to look out for in the coming months
  • SALE Items
  • And more

Is your question not listed? We'd love to hear from you. Send your suggestions to: info@maxjayart.com

Got a question about an order, please contact sales@maxjayart.com where one of our friendly team will do their utmost to help you.


By all means, send us your own pictures of your pets enjoying our products, we'd be happy to post some of them.